Returns, replacement & refunds

When can I return a product?

New products can be returned within 7 days of delivery if they are:

damaged in transit,
defective (manufacturing fault), or
different from what you ordered (wrong model, colour or variant).

The product must be returned with its original box, all accessories, free gifts, manuals and the invoice. Phones must not be physically damaged and must have Google/Apple/Samsung accounts and screen locks removed.

What isn't returnable

Demo / open-box units — sold as-is at a lower price and not eligible for returns. Manufacturing defects are handled under the brand warranty.
Change of mind after the product has been used or activated.
Physical or liquid damage after delivery.

How to request a return

Go to My orders, open the order and choose Request return / replacement.
Describe the issue. Our team will contact you to arrange pickup and inspection.
For defects in electronics, the brand's authorised service centre may need to verify the fault (a DOA certificate) as per brand policy.

Refunds

Online payments: refunded to the original payment method. Banks usually take 5–7 working days to reflect it.
Cash on Delivery: refunded by bank transfer (NEFT/IMPS) to an account you provide.
Cancelled before dispatch: prepaid amounts are refunded automatically.

Cancellations

You can cancel an order from My orders any time before it is shipped. Once shipped, you can refuse the delivery or request a return as above.

Warranty

Products carry the manufacturer's warranty. Warranty claims are handled at the brand's authorised service centres; keep your tax invoice as proof of purchase.