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myT Mobiles

Complaints & grievances

If something has gone wrong with an order, a delivery, a refund or a product, tell us here. Each complaint gets a ticket number, which you can use to track it.

  • We acknowledge every complaint within 48 hours.
  • We resolve it within one month of receiving it.

As required by the Consumer Protection (E-Commerce) Rules, 2020. For quick help with an open order, you can also use My orders.

File a complaint

We send the ticket number and updates here.

e.g. MYT-261004-7KQ2XD, if it's about an order

Tell us what happened and what you would like us to do.

Track a complaint

Enter the ticket number and the email address you used when filing the complaint.